Last updated: 15 May 2026
Peptomi Labs operates this store and website, including all related information, content, features, tools, products and services, to provide customers with a curated shopping experience.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, place an order, contact us, or otherwise use our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment confirmation details
- Account login details, if you create an account
- Messages or enquiries you send to us
- Device, browser and website usage information
- IP address and general location information
- Information collected through cookies and analytics tools
Payment Information
Payments may be processed through third-party payment providers, bank transfer, cryptocurrency payment providers, or other payment methods made available at checkout.
We do not store full credit card details on our website. Payment information is handled by the relevant payment provider according to their own privacy and security policies.
How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Confirm payments
- Arrange shipping and delivery
- Provide customer support
- Respond to enquiries
- Send order updates and transactional emails
- Detect fraud, abuse or security issues
- Improve our website and services
- Comply with legal and regulatory obligations
- Send marketing communications, only where permitted
WooCommerce and WordPress
Our website is built using WordPress and WooCommerce. These platforms help us manage our online store, product catalogue, checkout process, customer accounts, orders and related website functionality.
Information submitted through our website may be processed by WordPress, WooCommerce, our hosting provider, payment providers, shipping providers and other service providers we use to operate the store.
Who We Share Information With
We may share personal information with trusted third parties where needed to operate our business, including:
- Website hosting providers
- Payment processors
- Shipping and fulfilment providers
- Email and communication providers
- Analytics and security providers
- Professional advisers
- Government, regulatory or law enforcement bodies where required by law
We only share information where reasonably necessary for business, legal, security or operational purposes.
Shipping and Delivery
We may share your name, address, email and phone number with shipping providers so your order can be delivered and tracked.
Marketing
Where permitted, we may use your email address or contact details to send updates, offers or promotional content. You can unsubscribe from marketing emails at any time.
We may still send non-marketing messages, such as order confirmations, payment instructions, shipping updates or support replies.
Cookies and Tracking
Our website may use cookies and similar technologies to:
- Keep the website functioning
- Remember cart and checkout details
- Improve website performance
- Understand visitor behaviour
- Support analytics, advertising or security features
You can control cookies through your browser settings, although some website features may not work correctly if cookies are disabled.
Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
However, no online service, website or email system can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, fulfil orders, comply with legal obligations, resolve disputes and maintain business records.
Your Rights
Depending on your location, you may have rights to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
- Make a privacy complaint
To exercise these rights, contact us using the details below.
Children’s Privacy
Our website and services are not intended for children. We do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security or content of those third-party sites.
International Processing
Some service providers may process or store information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled appropriately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised “Last updated” date.
Contact Us
For questions about this Privacy Policy or how your personal information is handled, contact us at: